Returns & Refunds

Cancel order

Cancel order support time limit: within 24 hours after placing the order.


If you want to cancel an order that has not been received, please go to the "My Orders" page, find the order to be canceled, and click the "Cancel Order" button;

After the "Cancel Order" application is successful, you can check the cancellation progress on the "My Orders" page.

Notes: 
  • If the order is canceled by the customer more than 24 hour after placing an order, the customer must bear any return shipping fees that may apply.

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@uposoja.com. Please note that returns will need to be sent to the following address: US Warehouse Address:

301 Grove Rd, Suites#200, West Deptford, Thorofare, NJ 08086


General Return

You can initiate a return within 30 days of receipt whenever you are not satisfied with the item, but you would need to pay for the return or exchange cost if no quality issues are involved. For general return you need to keep the original packaging. Item(s) must be:

  • In brand-new condition
  • Uninstalled and/or non-assembled
  • Unused, no pieces missing
  • With original tags and original packaging

Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order. We would NOT accept if the item(s) are marked delivered greater than 30 days when you initiate the return.


A few items can’t be returned, including:

  • Clearance items
  • Customized items
  • Items marked “Non-Returnable” on the product page
  • Assembled or disassembled products
  • Without original packaging or serious damage to the original packaging
  • Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.

 

What you need to know before you start a general return

  • Please kindly do not discard any original packaging or wrapping materials from the item(s) you received.
  • You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier. For Large items, you need to prepare pallet yourself.
  • At least a full view picture of the product and the outer box, and a picture of the internal packing needs to be provided so we can assess its condition and return eligibility.
  • You would need to cover the return shipping cost if there are no quality issues involved.
  • We could provide prepaid label(s) for the return in certain regions, the return shipping fee will be deducted once the item has been returned. If we are not able to provide a prepaid return shipping label, you would need to arrange the retrun yourself.

 

Faulty or Damaged Products

  • Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
  • All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
  • You are not responsible for return shipping costs for defective or damaged products.
  • Please note that we do not cover the repair fee if unauthorized handyman services were hired.

 

Supplement Terms

  • Damaged items means items that have been damaged in shipping:To help you efficiently, please report to customer service about the damaged product within 3 business days after you received the item and do not discard the damaged item&its packaging. See I Receive a Damaged Item for further details.
  • Undeliverable and Refused Package:If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.

 

How to return the items?

  1. Please reach out to UPOSOJA customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
  2. Package the Item(s). Please ensure all parts are in the original packing way.
  3. Ship Out the Package(s) via trackable shipping methods. Provide us with the tracking number and carrier (Untrackable return will delay refund).

Once the return request is approved, you will receive a return notification email and a return sticker, then return the item according to the return instructions in the email.
Please do not return your item before acquiring the return merchandise authorization and not send back directly to the address according to the website or on the shipping label, which is NOT the actual return address.
The return address will be sent to you with a return sticker via Email once the return has been approved.
You will receive a notification email within 3-5 working days after we received your item(s), and when refund is processed. The refund will be made to the account that the funds were originally drawn from.
Please note that for credit card payment refund, please allow up to one billing cycle for your account to be credited. Please do not request a charge back from your credit card company during the return process due to the time it takes to resolve charge back disputes.
It is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.